Frequently Asked Questions

Welcome to the FAQ section of LowFatSnacks.homes. Here, we address some of the most common questions our customers have about our products, ordering process, and more. If you don't find the answer you're looking for, feel free to contact us at [email protected] or call us at 445-645-1891.

General Questions

What is LowFatSnacks.homes?

LowFatSnacks.homes is a leading provider of low-fat, healthy snack options. Established in 2024, we are committed to offering delicious, nutritious snacks that cater to a variety of dietary needs and preferences.

Where are you located?

We are headquartered at 272 Shanahan Points, Reston, Massachusetts, United States. Our distribution centers are strategically located to ensure timely delivery of our products across the country.

How can I contact you?

You can reach us via email at [email protected] or by phone at 445-645-1891. For personal inquiries, you can also contact our founder, Deja Legros, directly at [email protected].

Ordering and Shipping

How do I place an order?

Placing an order is easy! Simply browse our selection of low-fat snacks on our website, add your desired items to your cart, and proceed to checkout. You can pay using a variety of secure payment methods.

What are your shipping options?

We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping ensures your order arrives within 1-2 business days. Shipping rates vary based on the size of your order and your location.

Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding our shipping capabilities to international destinations in the near future.

Products and Ingredients

Are your snacks truly low-fat?

Yes, all our snacks are carefully crafted to be low in fat while still being rich in flavor. We use high-quality, natural ingredients to ensure that our products are both delicious and nutritious.

Do you offer gluten-free options?

Absolutely! We understand the importance of catering to various dietary needs. Many of our snacks are gluten-free, and we clearly label all gluten-free products on our website.

Are your snacks suitable for vegans?

Yes, we offer a variety of vegan-friendly snacks. Our vegan options are made without any animal products, including dairy and eggs.

Returns and Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return the items within 30 days of purchase for a full refund. Please ensure the items are in their original packaging and condition.

How do I request a refund?

To request a refund, please contact our customer service team at [email protected] with your order details. We will guide you through the return process and issue your refund once we receive the returned items.